pjkok Privacy Policy

Welcome to pjkok, Bangladesh's trusted online gaming destination. This Privacy Policy explains how pjkok collects, processes, uses, and protects the personal information you provide when you access or use our platform at pjkok.pro. We are committed to safeguarding your privacy and handling your data with the highest level of care and transparency.

By accessing and using the pjkok platform — including our live casino, cricket betting, slots, crash games, and fish shooting titles — you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services immediately.

This policy applies to all users of pjkok across Bangladesh, including those located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions. pjkok is an adult-only platform. Our services are strictly intended for persons aged 21 years and above.

To provide you with a seamless, secure, and personalised gaming experience, pjkok may collect the following categories of personal information:

• Identity information: full name, date of birth, and government-issued identification details required for account verification (KYC compliance).
• Contact information: email address, mobile phone number, and residential address within Bangladesh.
• Financial information: transaction records, deposit and withdrawal history, payment method details (e.g., bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank accounts) — card numbers are never stored in full.
• Account and gameplay data: username, account history, game preferences, betting activity, session logs, and wagering records.
• Device and technical data: IP address, device type, operating system, browser type, and access timestamps for security and fraud prevention purposes.
• Communications data: any messages, support tickets, or feedback you submit to our customer service team via email or in-platform contact forms.

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health records unless we are legally required to do so under applicable regulations.

pjkok processes your personal information for clearly defined, legitimate purposes. The primary uses of your data include the following:

• Account creation and management: setting up, verifying, and maintaining your pjkok player account in a secure manner.
• Transaction processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment channels, and maintaining accurate financial records.
• Service delivery and personalisation: tailoring game recommendations, promotions, and content to match your preferences and playing patterns.
• Security and fraud prevention: monitoring account activity to detect, prevent, and investigate suspicious behaviour, unauthorised access, money laundering, or any form of fraud.
• Responsible gaming compliance: implementing and enforcing deposit limits, time-out periods, and self-exclusion requests as part of our commitment to responsible gaming.
• Legal and regulatory compliance: retaining and disclosing records where required by applicable law, regulatory guidance, or court order within the jurisdictions we operate in.

pjkok uses cookies and similar tracking technologies to enhance your browsing experience, maintain session security, and gather aggregate analytics data about how our platform is used. Cookies are small text files stored on your device that help us recognise you on return visits and deliver a consistent experience across sessions.

We use three main categories of cookies on the pjkok platform:

• Essential cookies: strictly necessary for the platform to function correctly — including maintaining your logged-in session state, remembering language preferences, and ensuring security checks operate properly.
• Analytics cookies: used to understand how players navigate the site, which game categories attract the most engagement, and how performance can be improved — all data collected is anonymised and aggregated.
• Functional cookies: used to remember your platform settings and preferences so that we can personalise your experience during each visit — for example, your preferred game category or display language.

You may control or disable cookies through your browser settings. Please note that disabling essential cookies may impair certain functions of the pjkok platform, including login functionality and session management.

pjkok does not sell, rent, or trade your personal information to third parties. We may share limited personal data only in the following strictly defined circumstances:

• Payment processors: we share necessary transaction details with trusted payment gateway partners — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — solely to process your deposits and withdrawals securely.
• Technology and service providers: third-party vendors who support our platform infrastructure, security auditing, analytics, and customer support tools — all bound by strict data processing agreements.
• Game software providers: game studios such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi may receive aggregated, anonymised game performance data — they do not receive personally identifiable information about individual players.
• Legal and regulatory authorities: we may disclose personal information where required by a valid court order, subpoena, government directive, or regulatory mandate under applicable law. We will notify you of any such disclosure where legally permissible to do so.

In all cases where third-party sharing is necessary, pjkok applies the principle of data minimisation — disclosing only the specific data required for the defined purpose and no more.

pjkok retains your personal data for as long as your account remains active or as long as necessary to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements. In practice, active account data is retained for the lifetime of your account plus an additional period required by applicable record-keeping obligations.

When personal data is no longer required for the purposes for which it was collected, pjkok will securely delete or anonymise the data in accordance with our internal data retention schedule. You may request the deletion of your account and associated data by contacting our support team, subject to any legal retention obligations that may override your request.

As a user of the pjkok platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to valid requests within a reasonable timeframe and in accordance with applicable data protection principles.

• Right of Access: You have the right to request a copy of the personal data pjkok holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request that inaccurate or incomplete personal data held about you be corrected or updated without undue delay.
• Right to Erasure: Subject to applicable legal obligations, you may request deletion of your personal data when it is no longer needed for the purposes for which it was collected, or where you withdraw your consent to processing.
• Right to Restrict Processing: You may request that pjkok limit the processing of your personal data in specific circumstances, such as when you contest the accuracy of the data or object to a particular form of processing.
• Right to Object: You have the right to object to certain forms of data processing, including direct marketing communications. Once you lodge a valid objection to marketing, pjkok will cease to process your data for that purpose.

Please note that the exercise of certain rights may affect your ability to use some features of the pjkok platform. Where your request cannot be fully honoured — for example, due to a conflicting statutory retention obligation — we will explain the reasons clearly.

The security of your personal data is of paramount importance to pjkok. We implement a range of technical and organisational security measures designed to protect your information against unauthorised access, loss, disclosure, alteration, or destruction. These measures include 256-bit SSL encryption for all data in transit, secure server infrastructure with restricted access controls, regular security audits and penetration testing, and staff training on data protection practices.

While we take every reasonable precaution to protect your data, no digital platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in risk to your rights or freedoms, pjkok will notify affected users promptly and take all necessary steps to contain and remediate the breach.

The pjkok platform may contain references to third-party service providers such as payment processors and game studios. These entities operate under their own independent privacy policies, and pjkok is not responsible for the privacy practices or content of any third-party services. We strongly encourage you to review the privacy policies of any third-party service you interact with in connection with your use of pjkok.

pjkok is strictly an adult-only platform. Our services are not directed at, and must not be used by, any person under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. If you are a parent or guardian and believe that a minor has provided us with personal information, please contact us immediately at [email protected] so that we can take appropriate action to remove that data.

If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that information from our records and close any associated account. Protecting the welfare of young persons is a core commitment of pjkok's responsible gaming framework.

pjkok reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or the services we offer. When we make material changes to this policy, we will update the "Last Updated" date shown at the top of this page and, where appropriate, notify registered users via their registered email address or through a prominent notice on the pjkok platform.

Your continued use of the pjkok platform following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how pjkok protects your personal information. If you have objections to any revised version of this policy, you should discontinue use of the platform and contact our support team.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way pjkok handles your personal data, our dedicated support team is available to assist you. We are committed to resolving any privacy-related enquiries in a timely and transparent manner.

You can reach our support team by email at: [email protected]